Two disparate thoughts crashed into my brain this morning. The first was how difficult it is to find good staff; especially among the younger generation. Many seem to lack the drive to acquire product knowledge and the confidence to ask for the sale. It’s not universal by any means, but I hear the frustrations from retailers trying to identify effective prospects.
A second thought entered my head as I drove by my old highschool. It brought-back memories of playing little league baseball on those fields, and the outstanding experience I had taking drama in highschool. Our drama program was the best. To our teacher, “Agrell” (Ken Agrell-Smith) drama was his life. His dream was to one day portray King Lear, and he exuded incredible enthusiasm for stage-craft. He confidently empowered us to direct and produce our own one-act plays in grade 12, and we always won scholarships at the Provincial one-act festival. Being part of a most excellent team effort gave me the first-hand knowledge that even if you don’t know everything you need to know, you can work hard, acquire knowledge and achieve great things. I’m not saying that I’m anything special, but I believe that what I achieved in my dramatic activities gave my confidence a huge boost at a young age.
Two conclusions. If you have kids or grand-kids, look around and see where excellent leadership has a history of outstanding results, and get those kids involved. Secondly, if anyone you interview has achieved highly in a team-sport, military, music, dance, academics or other cooperative achievements, that should be a sure sign that you’re looking at a good prospect.
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