Sunday, 20 May 2012

I can't get no ...

Do unto others as you would have them do unto you.  The golden rule.  Simple statement, difficult to live-out.  There’s an obstruction that keeps us from treating others the way we want to be treated.  Part of the difficulty comes from the “fundamental attribution bias.”  If you’ve never hear of this, it comes from my days studying social psychology in university.  It’s a common human tendency is to attribute what we see in others to their character, but blame circumstances when considering one’s self. 

The golden rule often puts us at odds with our feelings.  When things aren’t right in the world, we look to circumstances.  When using the golden rule to decide what to do in your jewellery store, try this on for size:  Make others feel the way you would like to feel.  You don’t want the same set of circumstances to cause hard feelings in another client.  But when working with a difficult situation don’t spend a lot of time rehashing the series of unfortunate events that led to the problem.  When something goes wrong with a customer, analyze the circumstances after you find a way to make them feel good about you again.  Focus with your client on resolution and satisfaction.

What would we want others to do unto us?  Help us with good relationships, good business transactions and satisfaction when things to awry.

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