Do unto others as you
would have them do unto you. The
golden rule. Simple statement, difficult
to live-out. There’s an obstruction that
keeps us from treating others the way we want to be treated. Part of the difficulty comes from the “fundamental
attribution bias.” If you’ve never hear
of this, it comes from my days studying social psychology in university. It’s a common human tendency is to attribute
what we see in others to their character, but blame circumstances when
considering one’s self.
The golden rule often puts us at odds with our
feelings. When things aren’t right in
the world, we look to circumstances. When
using the golden rule to decide what to do in your jewellery store, try this on
for size: Make others feel the way you would like to feel. You don’t want the same set of circumstances
to cause hard feelings in another client. But when working with a difficult situation
don’t spend a lot of time rehashing the series of unfortunate events that led
to the problem. When something goes
wrong with a customer, analyze the circumstances after you find a way to make them
feel good about you again. Focus with
your client on resolution and satisfaction.
What would we want others to do unto us? Help us with
good relationships, good business transactions and satisfaction when things to
awry.
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